Returns and Exchanges
At Pines and Needles, we want you to be completely satisfied with your home decor and furniture; if an item doesn't fit your space, you can return it within 30 days of delivery. Please ensure all items are in their original packaging and unassembled to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully repackage your items in their original boxes, ensuring all hardware and assembly instructions are included.
Ship It Back
Print your prepaid shipping label and drop the package off at any authorized carrier location or schedule a home pickup for oversized furniture.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing